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Return Policy

Return Policy 

We aim to offer services that will satisfy all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.

Refund before shipping
If you cancel your order in Awaiting Shipping status (better within 2 hours after payment), we will refund soon.

Refund during shipping
For any reason if you would like to cancel your order while order is under shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international custom clearance, and local and international shipping carriers and agencies.
If you refuse to take delivery package from postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.


Returnable items
Items that can be returned/refunded or exchanged follow the criteria as below:
1. within 7 days of receiving.
2. Items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
3. Items'quality have not met your expectation.
4. Items are unwashed, unworn, unused, with tags and unaltered.


Return Procedure
Contact us before Return. Our team will not be able to process any returned items without a product return form. For items Returned, please ensure the returned items are unused and in the original packing.
Note: we will not be responsible for the return shipping cost.



If the package is returned to us because of customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage and arrange the reshipment. However, please understand that no refund will be issued in this situation.  
Details for customer's personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls & emails
* Customer refuses to accept package
* Didn't collect package by deadline


Return address & refunds
Return address: You will need to send your returning products to our place in China. Please always Contact Us to obtain a Product Return Form with the related returns address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.

Refunds: The refund will be issued to your Credit Card Account or Paypal Account in 1-5 business days. The shipping fee and insurance are non-refundable. 
 

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